Privacy Policy and Terms
& Conditions of Use

This document constitutes the Privacy Policy and Terms & Conditions of Use for Palmera Creative & Co., operated by Arianna Valerie LLC (hereinafter, “Palmera,” “we,” “us,” “our,” or “the Company”), in accordance with the applicable laws of the United States of America.

By accessing, browsing, or using this website (the “Site”), you expressly accept these Terms and our Privacy Policy. If you do not agree with them, you must refrain from using the Site.

1. Information We Collect

We may collect personal and non-personal information, including but not limited to:

• First and last name

• Email address

• Phone number

• Business or professional information provided voluntarily

• Information submitted through contact forms, service requests, subscriptions, or checkout processes

• Technical data such as IP address, browser type, device, pages visited, and usage patterns

Information is collected when you voluntarily interact with the Site or use our services.

2. Legal Basis and Use of Information (U.S.)

In accordance with applicable privacy laws in the United States, we use the collected information for legitimate business purposes, including:

• Providing, operating, and maintaining our services

• Communicating with you regarding inquiries, requests, or services

• Processing payments and transactions

• Improving the Site’s functionality, security, and user experience

• Complying with legal and regulatory obligations

• Protecting the rights, property, and safety of Palmera Creative & Co., its users, and third parties

We do not use your personal information for purposes other than those described herein without your consent.

3. Disclosure of Information to Third Parties and Service Providers

We do not sell or rent personal information. We may share information only with trusted third parties who assist us in operating our business and providing our services, including but not limited to:

• Flodesk, as our email marketing and communication management platform

• Squarespace, as our website hosting and management platform

• Payment processing, analytics, hosting providers, and related operational tools

These third parties act as service providers and are authorized to use the information only as necessary to provide their services to Palmera Creative & Co. All such providers are subject to their own privacy policies and comply with reasonable security standards under United States law. Additionally, we may disclose information when required by law, legal process, or competent authority.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies in accordance with standard U.S. commercial practices to:

• Analyze Site traffic and usage

• Remember user preferences

• Optimize marketing and performance

You can control the use of cookies through your browser settings. Continued use of the Site constitutes consent to the use of cookies.

5. User Rights (State of Florida)

In accordance with applicable Florida State laws and United States federal legislation, users have the right to:

• Request access to the personal information we maintain

• Request the correction of inaccurate information

• Request the deletion of personal information, where legally applicable

• Opt-out of marketing communications at any time

While Florida does not currently have a privacy law as broad as other states, Palmera Creative & Co. adopts best practices for privacy and transparency aligned with national standards. Privacy-related requests may be sent to: hello@palmeracreativeco.com

6. Information Security

We adopt reasonable administrative, technical, and physical security measures in accordance with U.S. commercial standards. However, you acknowledge that no system is completely secure, and you use the Site at your own risk.

7. Intellectual Property

All content on the Site, including text, designs, trademarks, logos, graphics, images, videos, and software, is the exclusive property of Arianna Valerie LLC or is used under license. Any reproduction, distribution, modification, or unauthorized use without prior written consent is strictly prohibited.

8. Use of the Site and User Conduct

You agree to use this Site legally and ethically. The following are prohibited:

• Using the Site for fraudulent or illegal purposes

• Interfering with the security or operation of the Site

• Attempting unauthorized access to systems or data

We reserve the right to suspend or restrict access for non-compliance.

9. No Guarantee of Results

Palmera Creative & Co. provides premium creative, strategic, and consulting services. The Client acknowledges and agrees that such services are based on professional experience, creative judgment, and strategic analysis, but do not guarantee specific results, including—but not limited to—business growth, revenue increase, brand positioning, visibility, financial performance, or commercial success.

Any reference to past results, case studies, or examples is for illustrative purposes and does not constitute a guarantee of future results. Results depend on multiple factors beyond the control of Palmera Creative & Co., such as client implementation, market conditions, business decisions, available resources, and external factors. Consequently, Palmera Creative & Co. shall not be liable for unmet expectations, economic losses, lost opportunities, or results derived directly or indirectly from the use of its services.

10. Payments, Refunds, and No-Return Policy

All prices, fees, and payments made to Palmera Creative & Co. are final, non-refundable, and non-transferable, unless expressly stated otherwise in writing. By hiring our services, the Client acknowledges and accepts that:

• All payments are final, including deposits, partial payments, and full payments.

• No refunds or returns are offered for services rendered, in progress, or unused.

• Lack of use, early cancellation, or subjective dissatisfaction does not constitute grounds for a refund.

This policy applies to creative services, packages, programs, consultations, digital products, or custom deliverables, without exception.

11. Limitation of Liability

To the maximum extent permitted by applicable United States law, Palmera Creative & Co. shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of the use or inability to use the Site.

12. Third-Party Links

The Site may contain links to third-party sites. We are not responsible for the content, practices, or policies of such external sites.

13. Out-of-State and International Clients

Palmera Creative & Co. provides services to clients located outside the State of Florida and outside the United States. By hiring our services, the Client acknowledges and accepts that:

• The contractual relationship shall be governed exclusively by the laws of the State of Florida, United States.

• The Client is responsible for complying with applicable local laws in their jurisdiction.

• Palmera Creative & Co. does not guarantee compliance with foreign local regulations unless expressly agreed upon in writing.

14. Modifications to These Terms

We reserve the right to modify this document at any time. Modifications will take effect upon publication. Continued use of the Site implies acceptance of the changes.

15. Governing Law and Jurisdiction

These Terms and this Privacy Policy are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles. Any dispute, claim, or controversy arising from the use of this Site shall be submitted to the exclusive jurisdiction of the state or federal courts located in the State of Florida.

16. Contact Information

For legal inquiries, privacy matters, or to exercise your rights, please contact us at: Email: hello@palmeracreativeco.com